Terms and Conditions

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Terms and Conditions

These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the www.holylandfamily.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and Holy Land Family LLC (“Holy Land Family LLC”, “we”, “us” or “our”). If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement. In that case, the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Website and Services.

By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and Holy Land Family LLC, even though it is electronic and not physically signed by you, and it governs your use of the Website and Services.

Table of Contents

  1. Accounts and Membership
  2. User Content
  3. Billing and Payments
  4. Accuracy of Information
  5. Third-Party Services
  6. Product Variations and Descriptions
  7. Returns and Refunds
  8. Links to Other Resources
  9. Prohibited Uses
  10. Intellectual Property Rights
  11. Disclaimer of Warranty
  12. Limitation of Liability
  13. Indemnification
  14. Severability
  15. Dispute Resolution
  16. Changes and Amendments
  17. Acceptance of these Terms
  18. Contacting Us

1. Accounts and Membership

If you create an account on the Website, you are responsible for maintaining the security of your account and are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may monitor and review new accounts before you may sign in and start using the Services. Providing false contact information may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages incurred as a result of such acts or omissions. We may suspend, disable, or delete your account if we determine that you have violated any provision of this Agreement.

2. User Content

We do not own any data, information, or material (“Content”) that you submit to the Website. You have sole responsibility for the accuracy, quality, legality, and intellectual property ownership or right to use of all submitted Content. We may monitor and review Content submitted by you but do not have the obligation to do so. You grant us permission to access, copy, distribute, store, and transmit your Content solely as required for providing our Services to you.

3. Billing and Payments

You agree to pay all fees and charges to your account in accordance with the terms and conditions in effect at the time a fee or charge is due. We reserve the right to change product pricing at any time. We also reserve the right to refuse or cancel any order. In case of changes to or cancellations of an order, we will attempt to notify you via the contact information provided at the time the order was made.

4. Accuracy of Information

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information on the Website without prior notice. We do not undertake any obligation to update, amend, or clarify information, including pricing information, except as required by law.

5. Third-Party Services

The Website may link to third-party services for payment processing and other functions. Your use of such third-party services is governed by the terms and conditions of those third parties, and we are not responsible for the content, actions, or services provided by them.

6. Product Variations and Descriptions

All products sold through www.holylandfamily.com are handmade from natural materials, including olive wood and Jerusalem stone. Due to the nature of these materials, slight variations in color, shape, and texture are expected and should be considered part of the unique character of the product. The images provided on the Website are for reference only and may not exactly match the product you receive. By purchasing from us, you acknowledge that such variations do not constitute defects and accept that your item may differ from the images displayed.

7. Refund and Returns Policy

Thank you for shopping with Holy Land Family LLC. We value your satisfaction and are committed to ensuring a positive experience when purchasing from our online store, www.holylandfamily.com.

As our products are handmade from natural materials like olive wood and Jerusalem stone, there may be slight variations in color, shape, and appearance compared to the images displayed on our website. These differences are part of the unique nature of each piece and are not considered defects.

Returns for Damaged or Broken Items

If your item arrives damaged or broken, you are eligible for a 100% refund of your purchase price.

To be eligible for a return:

  • You must notify us within 7 days of receiving the damaged or broken item.
  • The item must be unused and in the same condition that you received it.
  • You must provide proof of the damage or breakage, such as photographs of the item and its packaging.

Returns for Unwanted or Non-Defective Items

If you are not fully satisfied with your purchase for any reason (e.g., you changed your mind, no longer want the item, etc.), you may return the item for a refund or exchange under the following conditions:

  • The item must be returned within 30 days of receipt.
  • It must be unused, in its original packaging, and in the same condition as when you received it.
  • Returns based on slight variations in color, shape, or texture due to the natural and handmade nature of the products will not be accepted.

Note: Customers are responsible for paying the return shipping costs for unwanted or non-defective items. Shipping costs are non-refundable, and if a refund is approved, the cost of return shipping will be deducted from your refund.

Non-Refundable Items for Custom or Special Orders

Please note that custom or special orders are non-refundable. This includes items that have been personalized or made specifically for you.

Return Process

To initiate a return, please Contact Us with your order number and relevant details. If applicable, include photographs of the damage. Once your return request is approved, we will provide you with instructions on how to send the item back to us.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and applied to your original method of payment within 10 business days.

Third-Party Payment Processors

Please note that any refunds will be processed through the third-party payment service used during checkout. Processing times for refunds may vary depending on the service provider.

Thank you for your understanding, and we appreciate your support of Holy Land Family LLC!ed item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and applied to your original method of payment within a certain number of days.

Third-Party Payment Processors

Please note that any refunds will be processed through the third-party payment service used during checkout. Processing times for refunds may vary depending on the service provider.

Thank you for your understanding, and we appreciate your support of Holy Land Family LLC!

8. Links to Other Resources

The Website may link to other resources, including third-party websites, for informational purposes. These links are provided as a convenience, and we are not responsible for the content or practices of any third-party websites. We do not imply any endorsement or association with the linked resources.

9. Prohibited Uses

You are prohibited from using the Website or Services for unlawful purposes, to solicit others to perform illegal acts, to violate any applicable laws, or to infringe upon our or others’ intellectual property rights. Additional prohibited uses are specified in this Agreement.

10. Intellectual Property Rights

All trademarks, service marks, graphics, and logos used in connection with the Website and Services are the property of Holy Land Family LLC or its licensors. You are not granted any rights or licenses to reproduce or otherwise use any of Holy Land Family LLC’s trademarks.

11. Disclaimer of Warranty

The Website and Services are provided “as is” and “as available” without any warranties of any kind. We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of Liability

To the fullest extent permitted by law, Holy Land Family LLC will not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of the Website or Services.

13. Indemnification

You agree to indemnify and hold Holy Land Family LLC harmless from any claims or liabilities arising from your use of the Website and Services or from your violation of this Agreement.

14. Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable.

15. Dispute Resolution

This Agreement and any disputes arising out of it will be governed by the laws of Massachusetts, USA. Any disputes will be resolved in the courts of Massachusetts.

16. Changes and Amendments

We reserve the right to modify this Agreement or its terms at any time. The updated Agreement will be effective immediately upon posting, and your continued use of the Website and Services will constitute your acceptance of the revised Agreement.

17. Acceptance of these Terms

By using the Website and Services, you acknowledge that you have read and agree to this Agreement. If you do not agree to these terms, you are not authorized to access or use the Website and Services.

18. Contacting Us

If you have any questions or concerns about this Agreement, please contact us at:

Holy Land Family LLC

Contact Us

This document was last updated on August 31, 2024.