Privacy Policy

Effective Date: August 31, 2024

This Privacy Policy describes how Holy Land Family LLC (“Holy Land Family,” “we,” “us,” or “our”) collects, uses, and shares information about you when you visit or make a purchase from our website, www.holylandfamily.com (the “Website”). We respect your privacy and are committed to protecting it through compliance with this Policy.

By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Website.

1. Information We Collect

We may collect the following types of information:

Personal Information:
When you visit our Website, register an account, place an order, or otherwise interact with our services, we may collect personally identifiable information (“Personal Information”). This may include:

• Name
• Email address
• Billing and shipping addresses
• Payment information (e.g., credit card details)
• Phone number

Automatic Information:
As you navigate through our Website, we may also collect information automatically, including:

• Your IP address
• Browser type and version
• Time zone settings
• Operating system
• Access times and dates
• Usage data regarding how you interact with our Website

This information helps us analyze trends, administer the Website, and track user engagement.

2. How We Use Your Information

We use the information collected for a variety of purposes, including but not limited:

• To process and fulfill your orders
• To provide customer support and respond to inquiries
• To send you updates, promotional emails, and newsletters (with your consent)
• To improve our Website and services
• To comply with legal obligations
• To personalize your experience on the Website

3. Payment Processing

All payments made on the Website are securely processed through third-party payment processors. We do not store your credit card or payment information directly. Instead, the payment information is securely transferred to our third-party payment processors, who handle the payment transactions in accordance with their own Privacy Policies. These payment processors adhere to the latest security standards and provide a secure environment for processing payments.

4. Third-Party Links and Services

Our Website may contain links to third-party websites, including those of payment processors and other service providers. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies when you visit their websites. We may also offer products and services from third-party partners, and they may have access to certain Personal Information as required to perform their services.

5. Natural and Handmade Product Variations

At Holy Land Family, we specialize in handmade religious items crafted from natural materials like olive wood and Jerusalem stone. Due to the natural properties and handmade process, our products may vary in color, texture, and shape from the images displayed on our Website. These variations are part of the unique beauty of each item.

6. Data Retention

We will retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Policy, including to comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information for these purposes, we will delete it.

7. Sharing Your Information

We may share your Personal Information with trusted service providers who assist us in operating our Website and conducting our business. These third parties are only permitted to use your information to perform services on our behalf and are required to protect your information.

We may also share your information:

• To comply with legal obligations, law enforcement requests, or protect our legal rights
• In connection with a business transfer, such as a merger, acquisition, or asset sale
• With your consent or at your direction

8. Data Security

We implement reasonable and appropriate technical and organizational security measures to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. However, no online service can be completely secure, and we cannot guarantee the absolute security of your information.

9. Children’s Privacy

Our Website is not intended for individuals under the age of 13, and we do not knowingly collect Personal Information from children under 13. If we learn that we have inadvertently collected Personal Information from a child under 13, we will delete it as soon as possible.

10. Your Rights

Depending on your location, you may have certain rights under data protection laws regarding the Personal Information we hold about you. These rights may include the right to access, correct, delete, or restrict the processing of your Personal Information. To exercise these rights, please contact us at the email address provided below.

11. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Policy, we will notify you by posting the updated Policy on our Website and updating the “Effective Date” above. Your continued use of the Website after any changes to this Policy constitutes your acceptance of the revised Policy.

12. Contact Us

If you have any questions about this Privacy Policy or your Personal Information, please contact us at:

Holy Land Family LLC

Thank you for trusting Holy Land Family with your personal information and for supporting our mission to bring the beauty of handmade religious items from the Holy Land to your home.